Asking a Windows refund, and getting your money
There is the second post by Daniel that thins goes right to the end. Great news i think.
This is an update to my previous post about getting a Windows license refund. In the meanwhile, some nice things have happened. First of all, my girlfriend was not the last to receive a refund for Windows Vista. Another Dutch Dell customerwas refunded 220 Euro for Windows Vista Premium and Microsoft Works. In summary: he used a slightly modified e-mail based on the e-mail that we sent to Dell. I take my hat off for Dell Netherlands, they seem to grok their customers. Additionally, the Dutch “General Conditions” state the possibility to ask for a refund of the software (I am not sure if this paragraph existed as-is before). A quick and sloppy translation of the relevant part (please refer to the original Dutch text for an accurate formulation):
If you reject the conditions for the use of the software, and if you are a consumer, Dell accepts software returns within 7 working days after the delivery of the software, and Dell will refund the price you paid for the software.
As a final remark: it may be even better to ask your vendor over the phone if you can order a machine without Windows, this may be less work for both sides.